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January 14, 2015

CRM Featured Articles

NICE Systems' Real-Time Fraud Prevention Is a Triple Threat in the Contact Center

Technology incorporates real-time streaming, voice biometrics, and analytics to thwart fraudsters. (Featured on

NRF Big Show 2015 Day 2: For Many Companies, A Seamless Multichannel Experience Is the Goal

Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.


Use Personalization to Convert Online Sales

Emulate the in-store experience with e-commerce tools.

Case Studies

PERQ's Sales Conversions Perk 500 Percent with Salesvue

The marketing company's numbers were not too good to be true.

Scouting Report

Navigating the Cloud-Based Contact Center Infrastructure Market

Ease of use is key consideration for potential buyers.

CRM Across the Wire

Toshiba's Releases IPedge Virtual Server Communications and Contact Center Solution

The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.

Adobe Announces DPS for Sales Enablement Solution

Adobe's Digital Publishing Suite for Sales Enablement comes with Adobe Consulting services. and Apsalar Partner on Omnichannel Mobile Data Intelligence

Mobile marketers will be able to leverage's rules engine within Apsalar's mobile measurement platform to send their user data to third parties.

Buzztala Partners with Rakuten Marketing to Deliver Organic Video Search Ads

The partnership will enable merchants to increase search engine marketing ROI.