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January 14, 2015
CRM Featured Articles
NICE Systems' Real-Time Fraud Prevention Is a Triple Threat in the Contact Center
Technology incorporates real-time streaming, voice biometrics, and analytics to thwart fraudsters. (Featured on SmartCustomerService.com.)
NRF Big Show 2015 Day 2: For Many Companies, A Seamless Multichannel Experience Is the Goal
Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.
Use Personalization to Convert Online Sales
Emulate the in-store experience with e-commerce tools.
PERQ's Sales Conversions Perk 500 Percent with Salesvue
The marketing company's numbers were not too good to be true.
Navigating the Cloud-Based Contact Center Infrastructure Market
Ease of use is key consideration for potential buyers.
CRM Across the Wire
Toshiba's Releases IPedge Virtual Server Communications and Contact Center Solution
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
Adobe Announces DPS for Sales Enablement Solution
Adobe's Digital Publishing Suite for Sales Enablement comes with Adobe Consulting services.
adaptiv.io and Apsalar Partner on Omnichannel Mobile Data Intelligence
Mobile marketers will be able to leverage adaptiv.io's rules engine within Apsalar's mobile measurement platform to send their user data to third parties.
Buzztala Partners with Rakuten Marketing to Deliver Organic Video Search Ads
The partnership will enable merchants to increase search engine marketing ROI.