CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 17, 2014


4 Ways Tech Companies Can Take Customer Support Overseas

Give customers what they need, whatever their language.


Why CRM Is Not Dead

Simple interactions give way to end-to-end experiences.


Campaign Management Needs to Cross Channels

Despite improvements,l cross-channel campaign management still has usability challenges.

CRM Across the Wire

Tellwise Sales Acceleration and Collaboration Platform Debuts

SmartChat function transforms simple email into a live and friction-free seller-buyer collaboration environment.

Zignal Labs Forms Strategic Alliance with LexisNexis

The deal allows Zignal to include LexisNexis news content in its analytics and business intelligence offerings.

HG Data and Leadspace Partner

HG Data's partnership enhances Leadspace's ability to generate laser-like sales and marketing targeting at the company and contact levels.

BrightPattern Releases Agent Metrics Dashboard

Agent Metrics Dashboard lets contact center representatives monitor their performance in real time.

Full Circle Launches Opportunity Gatekeeper

Full Circle CRM's Opportunity Gatekeeper provides campaign influence and ROI metrics for marketers.