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December 17, 2014
4 Ways Tech Companies Can Take Customer Support Overseas
Give customers what they need, whatever their language.
Why CRM Is Not Dead
Simple interactions give way to end-to-end experiences.
Campaign Management Needs to Cross Channels
Despite improvements,l cross-channel campaign management still has usability challenges.
CRM Across the Wire
Tellwise Sales Acceleration and Collaboration Platform Debuts
SmartChat function transforms simple email into a live and friction-free seller-buyer collaboration environment.
Zignal Labs Forms Strategic Alliance with LexisNexis
The deal allows Zignal to include LexisNexis news content in its analytics and business intelligence offerings.
HG Data and Leadspace Partner
HG Data's partnership enhances Leadspace's ability to generate laser-like sales and marketing targeting at the company and contact levels.
BrightPattern Releases Agent Metrics Dashboard
Agent Metrics Dashboard lets contact center representatives monitor their performance in real time.
Full Circle Launches Opportunity Gatekeeper
Full Circle CRM's Opportunity Gatekeeper provides campaign influence and ROI metrics for marketers.