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December 11, 2014

Magazine Features

Subscription Services Can Revamp Business But Challenge Contact Centers

A new business model takes shape, where consumers rent goods and services rather than buy them.


Data Transparency Is a Must for Addressing Privacy Concerns

Consumers balance mobile shopping interests with security fears.

Customer Experience

What Drives a Profitable Customer Experience?

Companies that value customers need to let them know.

CRM Across the Wire

Wiley to Enhance Its Student Relationship Platform

Wiley will add registration capabilities to its higher education CRM system.

Fluent Partners with Sailthru on Customer Acquisition and Personalization

Partnership facilitates real-time data integration and immediate optimization of communications to new digital customers.

Accenture Partners with Backbase for Banking Customer Experience Solution

The new solution is based on Backbase's Customer Experience platform.

Logi Analytics Partners with Teradata to Transform and Analyze Massive Amounts of Data

Logi Info is integrated with Teradata's massive database capabilities.

Contact Solutions, IDology, and Pindrop Security Team Up to Cut IVR Fraud

The three firms have paired up to offer Adaptive Fraud Protection as part of Contact Solutions' IVR service.