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November 12, 2014

CRM Featured Articles

SAP Partners with Facebook to Offer Enhanced Audience Engagement Platform

SAP's Customer Engagement Intelligence Suite will be integrated with Facebook's Custom Audiences platform.

Kana Enterprise Platform Revamp Is All About Engaging the Customer

Whether offering greater multichannel insights, motivating agents, or fostering employee collaboration, Kana's latest enterprise platform blends customer engagement with context. (Featured on


Play by the Rules with Customer Experience Management

Timing and relevancy are key to sales conversions.


Customer Satisfaction Plunges Again

American Customer Satisfaction Index sees one of its biggest drops in 20 years.

Reality Check

Is It Time to Move Your Contact Center to the Cloud?

Make sure you understand the myths and realities.

CRM Across the Wire

LiveOps Launches New Agent Recruitment Platform

LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents.

Broadvoice Launches Advanced Call Center Feature

Broadvoice has added Monitor-Whisper-Barge features to its Cloud PBX.

Cloudwords’ Integrates with Sitecore

Integration allows users to localize digital content in Sitecore.

YouMail Launches YouRang for Phone Lead Generation

YouRang is a new service to help small businesses capture and respond to phone leads whenever no one is available to answer an inbound call.

Infosys Pairs with Tableau Software on Business Intelligence and Visualization Solution

Infosys will integrate Tableau Software's business analytics solutions.