• November 11, 2014

LiveOps Launches New Agent Recruitment Platform

LiveOps, a provider of cloud contact center and customer service solutions, today launched its new agent recruitment platform, offering opportunities for qualified applicants to become their own bosses by working from home as independent agents.

Building on this platform, a new social learning ecosystem for agents called LiveOps University 2.0 will launch at the end of the year to provide independent agents with even more opportunities to showcase their skills, build on their existing certifications, and further enhance their knowledge and productivity. The new platform is an integral part of the company's commitment to its fast growing independent agent community.

The new platform includes a new agent Web site and application system designed to help candidates target work opportunities that align with their interests and skills sets, ranging from inbound sales to insurance sales, insurance claims to health care or customer service. It also answers potential applicants' most common questions about LiveOps agent opportunities and shares the personal experiences of actual LiveOps independent agents who have achieved business success and work/life schedule flexibility by becoming their own bosses.

"LiveOps has supported the independent contractor for more than a decade by investing in, empowering, and providing income opportunities for professionals who want to work from home," said Vasili Triant, CEO of LiveOps, in a statement. "When redesigning our agent recruitment platform, it was imperative that we focus on the needs of potential agents, underscoring the value that working at home as an independent agent can bring to their lives."

Agents will be further supported by the company’s new social learning ecosystem, LiveOps University 2.0, launching later this year to address the unique needs of the LiveOps agent community. Through an online portal, independent agents can acquire new skills and engage in realistic call simulations. Agents will also have access to an online community with forums, blogs, agent-to-agent chat, and course ratings.

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