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October 27, 2014

CRM Featured Articles

Zendesk Adds Net Promoter Score Surveys to Its Customer Service Platform

The survey tool helps Zendesk users evaluate their customer relationships.

Why You Should Treat Your Customer Service Agents as Well as You Do Your Customers

Attrition is the bane of contact centers. If you want to hold on to your best agents, engage them the way you would your customers. (Featured on


Is Your Company Offering a Consistently Great Customer Experience?

Conquer the challenges of business growth while still meeting internal goals and customer demands. (Featured on

To Win in SaaS, Uncover Customer Problems Before You Get Dumped

Look to analytics to reduce customer churn.


Introducing Customer Experience 3.0

The new era of CX must bring sales, marketing, and service closer together.

Case Studies

Addiktive Games Doubles Conversion Rate with Voxel

The advertising platform's interactive ads engage mobile gamers.

CRM Across the Wire

Agile CRM Releases Online Appointment Scheduling Tool

New feature includes real-time calendar data, time zone adjustment and campaign integration.

Socialbakers Partners with Lenovo on Social Health Index

The Social Health Index evaluates brands' social marketing performance across platforms.

Jive Delivers Fall Cloud Releases of Jive and Jive X Community Platforms

Quarterly upgrades strengthen integration with Google and Microsoft, and introduces new mobile and design enhancements enabling employees, customers and partners to work better together

Clarabridge Releases Clarabridge 6.3

Clarabridge activates the voice of the customer for holistic customer experience programs.

Logi Analytics Partners with Pivotal

Logi pairs Logi Info with Pivotal's Big Data Suite.

Bpm'online Introduces bpm'online Sales 7.4

Bpm'online's newest salesforce automation product is part of a larger platform upgrade.