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September 10, 2014

Magazine Features

When VoC and VoE Combine

Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.


Harness Identity Management to Thrive in the Age of the Customer

Tips for giving customers exactly what they pay for.

Customer Experience Is Getting Weird...Fast

If you aren't paying attention to the complex patterns of nontraditional interactions, it could cost you. (Featured on

The Tipping Point

The Race to Own You

How four Web giants aim to know more about consumers than we can even imagine.

CRM Across the Wire

Salesfusion Partners with InsideView

Joint product helps marketers convert more leads and launch more targeted nurtures.

InboundWriter Updates Its Content Management App

InboundWriter's predictive analytics software for content marketers and publishers generates topic suggestions with high probability of success for any given Web site.

TIBCO Launches TIBCO Engage Marketing App

TIBCO Engage delivers real-time interaction and customer loyalty management.

Confirmit Launches Panel App

Confirmit Panel App offers a mobile platform for conducting customer research.

PowerObjects' PowerSMS Can Now Receive Text Messages in CRM.

With new Twilio integration, PowerSMS can now send and receive text messages in Dynamics CRM.