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September 10, 2014
When VoC and VoE Combine
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
Harness Identity Management to Thrive in the Age of the Customer
Tips for giving customers exactly what they pay for.
Customer Experience Is Getting Weird...Fast
If you aren't paying attention to the complex patterns of nontraditional interactions, it could cost you. (Featured on SmartCustomerService.com.)
The Tipping Point
The Race to Own You
How four Web giants aim to know more about consumers than we can even imagine.
CRM Across the Wire
Salesfusion Partners with InsideView
Joint product helps marketers convert more leads and launch more targeted nurtures.
InboundWriter Updates Its Content Management App
InboundWriter's predictive analytics software for content marketers and publishers generates topic suggestions with high probability of success for any given Web site.
TIBCO Launches TIBCO Engage Marketing App
TIBCO Engage delivers real-time interaction and customer loyalty management.
Confirmit Launches Panel App
Confirmit Panel App offers a mobile platform for conducting customer research.
PowerObjects' PowerSMS Can Now Receive Text Messages in CRM.
With new Twilio integration, PowerSMS can now send and receive text messages in Dynamics CRM.