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August 11, 2014

CRM Featured Articles

FirstRain Launches FirstRain Labs, a Technology Cocreation Community

An analytics-driven mobile calendar is the first tool released through the community.

The Rebound of Outbound Solutions: A Q&A with Donna Fluss

Once an arid market, outbound solution sales are climbing thanks to new government regulations, improved technology, and the cloud. (Featured on

Magazine Features

The 2014 CRM Elite

Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.


3 Steps for Rethinking Your Customer Relationships

In an increasingly transparent economy, value is key.

Reality Check

Buzzword Battle: Omnichannel Versus Multichannel

When the contact center industry takes notice, we all win.

CRM Across the Wire

Badgeville Releases Version 6.0 of Its Gamification Platform

Badgeville 6.0 offers greater social depth, deeper insights, and faster deployment.

Bluenose Partners with Marketo to Deliver Intelligent Marketing Campaigns

The provider of customer success software joins the Marketo LaunchPoint Ecosystem.

Interactive Intelligence Integrates CallScripter into Its Contact Center Apps

Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.

Gryphon Networks Releases Sales Intelligence

Sales management system automatically captures call activity data to provide on-demand insight into sales performance.

Verint WFO Is Now Available as a Mobile App

Verint releases a mobile workforce optimization app for Android and Apple devices.

TouchCommerce Launches TouchStore to Enhance Omnichannel Retailing Experience

TouchStore addresses mobile in-store usage with technology and solution to increase conversion and consumer engagement for the retail omnichannel environment.