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August 04, 2014
CRM Featured Articles
NICE Engage Lets Agents Meet Customers' Needs in Real Time
Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)
The 2014 CRM Market Leaders
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
6 Steps for Actionable Customer Listening
Use this process to dramatically improve your customer satisfaction. (Featured on SmartCustomerService.com.)
Unlock the Potential of Unstructured Data for a Successful VOC Program
Strategies for gaining a competitive edge.
3 Emerging CRM Trends in 2014
Companies must connect communication channels, shrink big data, and create emotionally charged experiences.
CRM Across the Wire
Agile CRM Announces Google Chrome Extension
New CRM extension for Google Chrome includes tracking, searching, fetching and notifications.
Ifbyphone Delivers Summer 2014 Release
Ifbyphone's Summer 2014 Release provides advanced call analytics and automation before, during, and after every phone lead.
eGain Expands Speech Analytics Capabilities with Exony Acquisition
The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on SpeechTechMag.com.)
ChannelAdvisor Integrates with Yahoo Gemini
ChannelAdvisor is the first e-commerce software provider to offer customers access to Yahoo's advertising platform.
Cirrus Insight Mobile Announces CRM Integration for the iPhone Inbox
Users can now track email opens, save email to their CRM systems, and manage customers from their iPhones.
CertainSource Launches CertainSource Acquire Customer Acquisition Management Platform
CertainSource Acquire helps marketers identify the sources of their most valuable customers.