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August 04, 2014

CRM Featured Articles

NICE Engage Lets Agents Meet Customers' Needs in Real Time

Satisfying today's customers is easier with real-time analytics. (Featured on

Magazine Features

The 2014 CRM Market Leaders

Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.


6 Steps for Actionable Customer Listening

Use this process to dramatically improve your customer satisfaction. (Featured on

Unlock the Potential of Unstructured Data for a Successful VOC Program

Strategies for gaining a competitive edge.

Front Office

3 Emerging CRM Trends in 2014

Companies must connect communication channels, shrink big data, and create emotionally charged experiences.

CRM Across the Wire

Agile CRM Announces Google Chrome Extension

New CRM extension for Google Chrome includes tracking, searching, fetching and notifications.

Ifbyphone Delivers Summer 2014 Release

Ifbyphone's Summer 2014 Release provides advanced call analytics and automation before, during, and after every phone lead.

eGain Expands Speech Analytics Capabilities with Exony Acquisition

The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on

ChannelAdvisor Integrates with Yahoo Gemini

ChannelAdvisor is the first e-commerce software provider to offer customers access to Yahoo's advertising platform.

Cirrus Insight Mobile Announces CRM Integration for the iPhone Inbox

Users can now track email opens, save email to their CRM systems, and manage customers from their iPhones.

CertainSource Launches CertainSource Acquire Customer Acquisition Management Platform

CertainSource Acquire helps marketers identify the sources of their most valuable customers.