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July 28, 2014
CRM Featured Articles
How Comcast Failed Its Customer—and Its Agent
After throwing its rep under the bus, will Comcast learn how to improve customer service? (Featured on SmartCustomerService.com.)
The Most Essential Thing to Know About the Customer Experience Journey
Understanding customer issues allows organizations to take steps to resolve root causes. (Featured on SmartCustomerService.com.)
How Big Data Can Transform the Customer Journey
Add essential insight to contact center and back-office operations.
Why You Should Never Be Closing
The three-act approach is the new way to sell.
Small Biz Buzz
Lessons in Customer Centricity from CRM Vendors
When CEOs listen to the voice of the customer, everyone wins.
CRM Across the Wire
GetFeedback for Salesforce Desk.com Launches
GetFeedback for Desk.com delivers an integrated customer feedback system.
MarketMeSuite Partners With MailChimp
Partnership pairs email and social media and extends the life of email campaigns and images.
Nexidia Enhances Live Collection Assistant
New solution upgrades include real-time alerts for contact center script deviations.
8x8 Extends Partnership with Zendesk
Virtual Office integration combines cloud telephony and unified communications with customer service functionality.
Confirmit Launches Confirmit Genius Analytics Solution
Confirmit Genius mines for customer and market insights across vast volumes of text and social media data.
Oracle Launches Data Cloud and Data-as-a-Service Offerings
Oracle's Data Services fuels competitive advantage for marketing and social.