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July 28, 2014

CRM Featured Articles

How Comcast Failed Its Customer—and Its Agent

After throwing its rep under the bus, will Comcast learn how to improve customer service? (Featured on


The Most Essential Thing to Know About the Customer Experience Journey

Understanding customer issues allows organizations to take steps to resolve root causes. (Featured on

How Big Data Can Transform the Customer Journey

Add essential insight to contact center and back-office operations.


Why You Should Never Be Closing

The three-act approach is the new way to sell.

Small Biz Buzz

Lessons in Customer Centricity from CRM Vendors

When CEOs listen to the voice of the customer, everyone wins.

CRM Across the Wire

GetFeedback for Salesforce Launches

GetFeedback for delivers an integrated customer feedback system.

MarketMeSuite Partners With MailChimp

Partnership pairs email and social media and extends the life of email campaigns and images.

Nexidia Enhances Live Collection Assistant

New solution upgrades include real-time alerts for contact center script deviations.

8x8 Extends Partnership with Zendesk

Virtual Office integration combines cloud telephony and unified communications with customer service functionality.

Confirmit Launches Confirmit Genius Analytics Solution

Confirmit Genius mines for customer and market insights across vast volumes of text and social media data.

Oracle Launches Data Cloud and Data-as-a-Service Offerings

Oracle's Data Services fuels competitive advantage for marketing and social.