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July 09, 2014

CRM Featured Articles Launches Reports and Dashboard for the Salesforce1 Mobile App

New tools include deeply customizable reporting and visualization capabilities.

SAP Adds Four User Experience Rapid-Deployment Solutions

Users will be able to take advantage of SAP's Fiori platform.

Magazine Features

The Road to Omnichannel Marketing Success

As new channels emerge, context-based marketing plays a crucial role.


8 Elements to Delivering Delightful Customer Experiences

Multichannel customer journeys can make or break your business.

Scouting Report

Is It Time to Replace Your Complaint Management System?

Flexibility is key to meeting evolving business challenges.

CRM Across the Wire

StrongView Adds Contextual Marketing to Its Message Studio Marketing Cloud

Latest release of Message Studio enables marketers to leverage offline or online channel for analysis, targeting, and engagement.

Vocalcom Updates Effortless Contact Center Software

New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.

Swiftpage Announces Open Beta for Act! Cloud Service in North America

Swiftpage has invited small business owners to sign up at and join in final testing of its new online contact and interaction management service.

Blackbaud Expands The Raiser’s Edge CRM Capabilities

Blackbaud offers new fundraising, analytics, social, mobile, and other capabilities in new version of the Raiser's Edge.