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July 02, 2014

CRM Featured Articles

Red Hat Taps Genesys for Cloud-Based Customer Experience Platform

Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on


Drive Customer Service and Engagement with Mobile Bar Code Scanning

Empower shoppers and streamline your business processes.

Front Office

The Unified Omnichannel Enterprise Is No Longer a Pipe Dream

A company must connect all of its interaction channels so a customer can traverse them without losing any data.

CRM Across the Wire

GM Voices Becomes Official Genesys Technology Partner

Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on

Bpm'online Releases Version 7.3 of CRM

Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.

NetSuite Partners with TechSoup Global to Bring the NetSuite Cloud to Nonprofits

The move makes NetSuite's CRM and other business applications available to nonprofits worldwide.