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June 09, 2014
CRM Featured Articles
Put a Social Media Plan in Place or Risk Losing Your Customers Forever
These days, the keyboard is mightier than the sword. If you're not responding to complaints on social media as quickly as your current customers expect, you're not only alienating them, but potential customers as well. (Featured on SmartCustomerService.com.)
Liveclicker Delivers Dynamic Messaging Capability with RealTime Email Solution
Customized messages range from embedded videos and live messages to timers and social media feeds.
At Sapphire Now: SAP Intends to Shed Complexity
Enterprise software needs consumer-level simplicity, says SAP CEO Bill McDermott
Beauty Marketers Must Put Their Best Face Forward
Five tips from industry experts to help make over your customer engagement efforts.
CRM in an Age of Change
Is CRM in the crosshairs of the service and professional industries? (Featured on SmartCustomerService.com.)
The Basics of Crowdfunding
Look to these sites for help in achieving your goals.
Forging the Next CRM Frontier
Integrated technologies hold great promise for the future of CRM.
CRM Across the Wire
Cegedim Releases New Version of Mobile Intelligence Featuring a Multichannel Engagement Suite
Cegedim's life sciences-specific CRM solution provides a single platform that brings multiple channels together.
Elastic Grid Launches Marketing Platform
Elastic Grid's marketing automation platform lets marketers and their partners launch campaigns in three minutes or less.
Blackbaud Launches Luminate CRM on Salesforce1 AppExchange
Blackbaud's Luminate CRM is geared specifically for mid-size, enterprise-level nonprofits,
LivePerson Acquires Synchronite to Offer Co-Browsing
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
Talend Debuts Version 5.5 of Its Data Integration Product
Talend 5.5 allows developers to generate high-performance Hadoop code.