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June 09, 2014

CRM Featured Articles

Put a Social Media Plan in Place or Risk Losing Your Customers Forever

These days, the keyboard is mightier than the sword. If you're not responding to complaints on social media as quickly as your current customers expect, you're not only alienating them, but potential customers as well. (Featured on

Liveclicker Delivers Dynamic Messaging Capability with RealTime Email Solution

Customized messages range from embedded videos and live messages to timers and social media feeds.

At Sapphire Now: SAP Intends to Shed Complexity

Enterprise software needs consumer-level simplicity, says SAP CEO Bill McDermott

Magazine Features

Beauty Marketers Must Put Their Best Face Forward

Five tips from industry experts to help make over your customer engagement efforts.


CRM in an Age of Change

Is CRM in the crosshairs of the service and professional industries? (Featured on

The Basics of Crowdfunding

Look to these sites for help in achieving your goals.

Customer Experience

Forging the Next CRM Frontier

Integrated technologies hold great promise for the future of CRM.

CRM Across the Wire

Cegedim Releases New Version of Mobile Intelligence Featuring a Multichannel Engagement Suite

Cegedim's life sciences-specific CRM solution provides a single platform that brings multiple channels together.

Elastic Grid Launches Marketing Platform

Elastic Grid's marketing automation platform lets marketers and their partners launch campaigns in three minutes or less.

Blackbaud Launches Luminate CRM on Salesforce1 AppExchange

Blackbaud's Luminate CRM is geared specifically for mid-size, enterprise-level nonprofits,

LivePerson Acquires Synchronite to Offer Co-Browsing

The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.

Talend Debuts Version 5.5 of Its Data Integration Product

Talend 5.5 allows developers to generate high-performance Hadoop code.