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April 07, 2014

CRM Featured Articles

4INFO Launches AdHaven Bullseye MultiScreen (Video Interview)

The multiscreen solution will improve campaign targeting and delivery by measuring actual sales.

Are You Serving Your Mobile Customers?

Do you have a strategy to handle your mobile customers—or are you thinking about implementing one? Here are some tips to point you in the right direction. (Featured on SmartCustomerService,com.)

Magazine Features

The 4 Pillars of Responsible Customer Engagement

Relevance, respect, credibility, and value are key to great experiences.


Taking Inspiration from Amazon and Netflix

Companies must flip the BI model from IT-dependent to self-sufficient.


The Future of CRM Is Outcome-Driven

Between company-centric and customer-centric, there needs to be a middle ground.

CRM Across the Wire

D&B Launches Enhanced D&B360 Data Cloud Connector for Oracle Eloqua

D&B's improved D&B360 Connector offers faster, easier access to D&B business insight.

ReachLocal Launches ReachSEO

ReachSEO is designed to help SMBs increase visibility, leads, and ROI for their Web sites.

Nimble Launches Version 2.0 of Smart Contacts Widget

Nimble brings relationship insights and collaboration workflow for contacts to leading business productivity apps, including Gmail and Chrome browser.

Jaspersoft Partners with Talend for Big Data Solution

Jaspersoft's new Extract, Transform, and Load (ETL) Expanded Big Data Edition lets users get more from big data.

Hitachi Solutions Acquires Microsoft Dynamics CRM Consultancy Customer Effective

The strategic acquisition of Customer Effective strengthens Hitachi's CRM capabilities and resources and position in the financial services industry.