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March 19, 2014

CRM Featured Articles

Logi Info 11.2 Release Takes on Big Data

Update focuses on big data shaping and visualization.


The State of Social Media in B2B Support

Don't try to solve product problems via Twitter or Facebook. Instead, move the conversation to direct messages or email, out of the public eye. (Featured on

Is Integration Missing from Your Customer Experience Management Strategy?

Four steps to get the most from this key business element.


Can Bitcoin Be Trusted?

The cryptocurrency gains momentum despite its value volatility.

Influencing Customers in the Age of Information

A Stanford professor shares insights on the shift from relative to absolute consumer decision-making.

CRM Across the Wire

Five9 Integrates with Zendesk

The two cloud-based contact center solutions providers bring their products together.

Gainsight Launches Spring Release of Customer Success Platform

The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.

CorvisaCloud Launches Private Connectivity Service

CorvisaCloud taps Equinix to extend security and control to enterprise contact center communications.

OneReach Offers SMS Call Center

OneReach's SMS Call Center platform converts costly inbound phone calls to cost-effective text message conversations.