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March 12, 2014

CRM Featured Articles

Teradata Adds Features to Integrated Marketing Cloud

Marketing Studio 9 includes updates to technology, collaboration.

Mitel Acquires Oaisys for Contact Center Voice Recording Services

The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on

Magazine Features

The 2014 CRM Rising Stars


Analyzing the Sales Personality

A combination of childhood traits and training holds the key to sales success.

The Tipping Point

Six Customer Service Investments to Consider

Emerging technology trends hold great promise.

CRM Across the Wire

Qliktag Introduces Q*Engine In-Store Mobile Merchandising Platform

Qliktag's Q*Engine is a merchandising solution with individual product promotion and activation via iBeacon, NFC, standard barcode, or QR code.

Avaya Enhances Contact Center Solutions for Omnichannel Customer Experience Management

Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.

Vocus Evolves Its Marketing Suite

Spring 14 Vocus Marketing Suite updates include integration, automated communications workflows, customized lead scoring, and integrated analytics.

SAP Enhances Its Cloud CRM Portfolio

New capabilities are added to sales, service, and marketing applications across the board.

SAP Releases Business One Version 9.0 for SAP HANA

SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.

Conversocial Releases Conversations, a New Social Media Tool

Conversocial's new Conversations solution lets contact centers handle social media inquiries.