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February 24, 2014

CRM Featured Articles

Sprinklr Adds Product Features with Acquisition of Dachis Group

Social relationship platform now serves 50 percent of Fortune 500.


5 Smart Ways to Cut Costs and Improve the Customer Experience

Taking a customer-centric approach and integrating communication channels are just some of the steps that can lead your contact center to success. (Featured on

Easier Customer Service Increases Consumer Satisfaction

Pushing a button for service is becoming a growing reality.


Building Brand Loyalty (Video Interview)

Turn your customers' passion into a long-lasting brand relationship.

Customer Experience

The Six Golden Rules of Customer Experience

Providing good service is not rocket science.

CRM Across the Wire

Resonate Social Adds a New Dimension to Facebook Advertising

Resonate Social for Facebook allows marketers to understand and act on the motivations of Facebook users.

Badgeville Releases Visualize to Simplify Gamification

Badgeville's new Visualize offering features rich set of preconfigured gamification components and a toolkit for customizations.

Pegasystems Enhances Next-Best-Action-Marketing

Pegasystems' latest release of Next-Best-Action-Marketing provides outbound and real-time inbound offers across channels.

Call Design Partners with Intradiem on WFO Offerings

Call Design will incorporate Intradiem's intraday management technology into its workforce optimization suite.

Intelliverse Enhances Sales Automation Solution with Click-to-Dial Outbound Calling

New cloud-based outbound calling app improves sales organizations' prospecting efforts, reporting capabilities, and performance.

IntelliResponse Launches Virtual Agent for Salesforce on Salesforce1 AppExchange

IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.