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February 05, 2014

CRM Featured Articles

Clipster Launches Redesigned Video Marketing Platform for YouTube

The updated platform enables marketers to better customize YouTube gadgets for in-video advertising.

Magazine Features

The Future of Email Marketing

Along with mobile, new tools and technologies are changing email marketing—is your brand ready?


Eight Contact Center and Servicing Trends for 2014

From improving the customer journey to reducing operating costs, here's a look at the top trends in contact center spending in 2014. (Originally appeared on

The Unified Future of Small Business CRM

CRM is only as effective as its users and the information they create.

The Tipping Point

Surviving and Thriving in a Switching Economy

Five tips for retaining customers.

CRM Across the Wire

Intelliverse Introduces Social Media Lead Generation Solution

Intelliverse brings together social media and sales automation with new Lead Generation app.

Salesnet to Preview Excel Add-In

The new Excel Add-in for Salesnet CRM will be available for preview Feb. 17.

Front Row Integrates CRM to Email Calendars

The latest updates from Front Row Solutions integrates its CRM app with major email calendars.

Experian Launches Data Quality Grader App on Salesforce1 AppExchange

Experian's Data Quality Grader provides a free data assessment tool.

Frost & Sullivan Predicts Moderate Growth for Australian Contact Center Industry

Hosted deployments of contact center solutions in Australia will see the greatest growth in the next five years, the research firm predicts.