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February 03, 2014

CRM Featured Articles

Savo Acquires StoryQuest; Reveals Record Revenue Growth in 2013

Savo attributes a 30 percent increase in new client engagement to new products and key partnerships.

Magazine Features

10 Social Customer Service Tips

New channel interactions don't have to be complicated.


Four Reasons BPM Can Improve Your CRM System

Take business relationships to the next level.

Front Office

Should You Offer Social Customer Support?

Despite its limitations, progressive organizations are leveraging social media as part of an omnichannel customer service strategy.

CRM Across the Wire

MicroStrategy Releases New Mobile Analytics Apps

MicroStrategy Analytics App for iPad and Analytics Express for iPad are just some of the platform provider's newest releases.

Sailthru Launches Advance Analytics

New offering lets marketers identify opportunities from customer behavior and interaction histories.

Market Force Launches KnowledgeForce Customer Intelligence Platform

Platform consolidates customer data from multiple sources and provides retailers with integrated text analytics and dynamic graphic and holistic views of store-level performance.

Avaya IP Office Adds Contact Center Solution for Midsized Customers

Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on

Gigya Releases Consumer Insights, a Social Media Intelligence Tool

Consumer Insights aggregates customer data from other Gigya products to create a single profile.