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January 22, 2014

CRM Featured Articles

IBM Commits $1.2 Billion to Expand Its Cloud Network

The investment doubles the data centers running on SoftLayer architecture.

Genesys Further Ventures into the Cloud with Ventriloquist Acquisition

The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions. (Featured on


Three Tips to Optimize Your Social Media Success

Focus on the right channels to grow revenue and satisfy customers.

Case Studies

MaintenanceNet Automates Warranty Sales for Schneider Electric

Emailed quotes take the burden off resellers to renew service contracts.

Customer Experience

Integrating Social Media Is a Strategy for Success

Expand your insights with a hub and spoke model.

CRM Across the Wire

Attivio and Quant5 Team Up on Analytics Solution

A partnership between Attivio and Quant5 has yielded a cloud-based predictive customer analytics solution.

Cirrus Insight Brings Timba Surveys to Gmail

Now Salesforce users can see results of Timba Surveys right from their inboxes.

HomeFront Software to Debut HomeBuilder CRM

The HomeFrontCRM product is designed exclusively for the home-builder's market.

8x8 Launches Enhanced VCC Cloud Contact Center Solution

The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.

Jabra Releases BIZ 2300 Headset Purpose-Built for the Contact Center

Jabra's new BIZ 2300 headsets offer improved speech recognition, durability and comfort for contact center environments. (Originally appeared on