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December 11, 2013

CRM Featured Articles

Gmail's Tabs Are Hurting Marketers, an Epsilon Study Finds

Epsilon's research on Gmail tabs reveals failing click and conversion rates.

Magazine Features

Overcome Multichannel Customer Service Challenges

Effective strategies start with talking to customers.


Rethinking Customer Success and Loyalty in the Era of the Cloud

Extend yourself beyond the reasonable to increase engagement.


The Digital Transformation of CRM

When the world is changing, businesses must do the same.

CRM Across the Wire

Verint Moves Impact 360 WFO to Mobile

Verint has launched a mobile application of its Impact 360 workforce optimization solution.

Zendesk Integrates with SurveyMonkey and MailChimp

New Zendesk integrations allow companies to better collect feedback and engage with customers.

SAP Releases SAP InfiniteInsight Solution

SAP InfiniteInsight predictive analytics leverages technologies gained in the acquisition of KXEN.

Kana Releases New Version of Its Enterprise Solution

The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.