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November 18, 2013

CRM Featured Articles

DMG Report Sees Surge in Cloud-Based Contact Center Solution Usage

Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on

Mobile CRM Start-Up Selligy Closes $2.8 Million in Funding, Draper Fisher Jurvetson among the investors

Demandbase Launches B2B Retargeting for Business Marketers

Demandbase's B2B Retargeting offers re-engagement opportunities through retargeted display ads.

Zurmo Adds Collaboration and Gamification in Zurmo CRM 2.5

Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.

Engagor Integrates with Salesforce, Desk, and Zendesk to Simplify Social Lead Generation

Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels.


Empower Your Brand's Most Potent Social Advocates

Don't overlook the value of employees.

Case Studies

Philadelphia Insurance Listens to Customers

The company sees retention increase after deploying a VoC solution from Confirmit.

The Tipping Point

Keeping Pace with the Connected Customer

Five ways to improve your sales force effectiveness.