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October 30, 2013
CRM Featured Articles
More than Half of U.S. Consumers Have Switched Service Providers due to Poor Customer Service
There is a potential $1.3 trillion of revenue at play in the U.S., according to new research from Accenture. (Featured on SmartCustomerService.com)
CorvisaCloud Introduces Expanded Cloud Contact Center Platform
The new CorvisaCloud boasts several new features and deep Salesforce.com integration.
Nimble Delivers Social Relationship Management to Microsoft Office 365
New Nimble Contacts integration to Microsoft Outlook brings contact management, social selling, and intelligent insights across all Exchange email messages
Pinterest Raises $225 Million in Funding; Inks Deal with Getty Images
Pinterest's new partnership with Getty Images could open doors for advertisers.
Mutare Expands Its Contact Center Analytics and Reporting Solutions
The expanded practice includes contact center and unified communications platforms from Cisco, Avaya, Salesforce.com, and Genesys.
Leverage Intelligent Contact Data to Strengthen Your Brand
Improving the contact process has the greatest impact on customer satisfaction, loyalty, and referrals. Access to intelligent data can help make a call center more efficient and increase customer and contact center representative satisfaction.
The Challenge of the Mobile Web
Responsive and adaptive design: Which is right for you?
Starbucks: Building an Inspiring Brand
It's not just about the coffee.
Pint of View
What's Your Marketing Plan?
What we can learn from etymology and an ancient general