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October 16, 2013
CRM Featured Articles
Nuance Scoops Up Varolii
The acquisition of Varolii, an outbound solutions provider, gives Nuance a leg up in the inbound/outbound call center solutions arena.
Adobe Unveils Major Innovations in Adobe Analytics
The Adobe Analytics upgrade features predictive anomaly detection, enhanced mobile app measurement, real-time data visualizations, and video metrics.
Avaya Releases New Collaboration Tools
Avaya's newest software makes it possible to embed collaboration capabilities into other applications.
Yahoo! Acquires Bread, a URL Shortener and Ad Service
Bread employees will join Yahoo! to work on new solutions for social and mobile advertisers.
Cablevision Launches Virtual Receptionist for Small Businesses
The new Optimum Voice cloud-based service answers calls with a professional greeting 24/7.
Designing a 'Street-Smart' CRM Solution for B2C Enterprises
An evolving focus on CRM has left B2Cs behind.
Rising Support for Automatic Dialers
3C Logic helps a credit counseling service 'keep up with customers.'
Small Biz Buzz
Riding the Wave of Shifting Platforms
Strategies may change, but the key to success remains the same.