CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 16, 2013

CRM Featured Articles

Nuance Scoops Up Varolii

The acquisition of Varolii, an outbound solutions provider, gives Nuance a leg up in the inbound/outbound call center solutions arena.

Adobe Unveils Major Innovations in Adobe Analytics

The Adobe Analytics upgrade features predictive anomaly detection, enhanced mobile app measurement, real-time data visualizations, and video metrics.

Avaya Releases New Collaboration Tools

Avaya's newest software makes it possible to embed collaboration capabilities into other applications.

Yahoo! Acquires Bread, a URL Shortener and Ad Service

Bread employees will join Yahoo! to work on new solutions for social and mobile advertisers.

Cablevision Launches Virtual Receptionist for Small Businesses

The new Optimum Voice cloud-based service answers calls with a professional greeting 24/7.


Designing a 'Street-Smart' CRM Solution for B2C Enterprises

An evolving focus on CRM has left B2Cs behind.

Case Studies

Rising Support for Automatic Dialers

3C Logic helps a credit counseling service 'keep up with customers.'

Small Biz Buzz

Riding the Wave of Shifting Platforms

Strategies may change, but the key to success remains the same.