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October 14, 2013

CRM Featured Articles

OAISYS Releases Talkument and Tracer Call 7.4

Call recording software now features enhanced integration capabilities with Avaya, Mitel, and ShoreTel and feature functionality to support cloud services.

Euclid Report Finds Shoppers Spent Less Time in Stores in September

The number of shoppers who entered a store dropped 2 percent from the previous month, but repeat customers increased.

Marketing Firm Emailvision Rebrands, Changes Name to SmartFocus

New name emphasizes focus on real-time, personalized cross-channel marketing.

Constant Contact Unveils Product Suite Enhancements

Contact management, file storage upgrades, and mobile applications are among Constant Contact's user experience updates.


Make Your Contact Database Work for You

Accuracy, authenticity, and genuineness are key.

Case Studies

Online Bike Retailer Pedals Forward with Customer Retention

Retention Science helps BikeBerry engage and keep customers.

The Tipping Point

Building a Consistent Customer Experience

Focusing on employee engagement and culture will go a long way.