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October 07, 2013

CRM Featured Articles

[24]7 Bets on Social Sharing

Social media is here to stay. Here's one way to leverage it to your advantage and turn customers into brand advocates and positive reviews into sales.

HP Adds Social Media to Customer Engagement Management (CEM) Services

CEM Services - Social helps companies get online quickly.

Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically

Omnichannel retailing is about giving consumers what they want, in-store and online.

Satmetrix Releases Satmetrix Pro for Net Promoter Implementations

Self-service software lets companies leverage Net Promoter expertise and functionality to build loyalty and create exceptional customer experiences. Updates Its Nexus Service Delivery Platform

Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.

Magazine Features

Voice Biometrics Builds a Business Case

Advances in speech security have made it more feasible and reliable as a call center tool.


Modeling the Customer Experience

Software is not the only answer in determining if your customer experience solutions are working. By using qualitative and qualitative research you can glean important insights about your customer base.

Why Your Technical Support Services Are Holding You Back

Five reasons to hit the reset button on your customer service.

Customer Experience

Software Advances Are Propelling CRM to New Heights

Seven trends businesses cannot afford to ignore.