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October 02, 2013

CRM Featured Articles

Acxiom Releases Audience Operating System

New cloud-based platform puts data and insights at marketers' fingertips.

Salesvue Launches Prospecting-To-Pipeline Solution on's AppExchange

Customers can now use prospecting tools within Salesforce to help increase the daily call volumes of any sales team.

Calabrio Updates Its Calabrio ONE WFO Suite

Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.

Amazon Snags Top Spot with Best in Class Mobile Offerings

Amazon topped the latest eChannel Retail Benchmark study after its mobile channels outperformed the brand's Web site.

Magazine Features

Digital Advertising Gets Personal

Improve customer engagement with real-time marketing.


Creating a Cohesive Online Customer Support Network With Web Chat

Customers are increasingly choosing the Internet instead of making phone calls. Here's what enterprises can do to evolve their Web solutions to better serve customers and create integrated support experiences.

Connect with Your Customers via Transactional Messaging

Take conversations from bulky to believable.

Front Office

Manage Data or Be Managed by It

Organizations should take a serious look at how they are managing their data.