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September 25, 2013

CRM Featured Articles

Next IT Releases Alme for Chat

Talygen Introduces Enhanced Ticketing Module

New productivity features include follow-ups and priorities.

At Oracle OpenWorld Day Two, Speed of Big Data Processing Plays Starring Role

Data has no value unless you mine it quickly and effectively.

Constant Contact Enhances Mobile Offerings through Integrations

Mobile apps give small businesses new ways to grow their email lists and engage with customers

Interactive Intelligence Launches Content Management Solution

New CMS designed to help contact centers and enterprises reduce costs, increase employee productivity, and improve customer service.


How Could Your Business Benefit from the Vending Machine Model?

Recurring revenue technology advances make it possible.

When Worlds Collide: Conflicting Federal and State Regulations on Customer Contact

Finding balance between compliance and customer satisfaction has been an increasing challenge for companies. Here are some suggestions to address consumer expectations and demands while complying with regulations.


Creating Brand Promoters

Expressing genuine interest in customers is key to extraordinary service.

Pint of View

Customer Retention Starts with Listening

Whatever your profession, hearing what your customers say is crucial.