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September 25, 2013
CRM Featured Articles
Next IT Releases Alme for Chat
Talygen Introduces Enhanced Ticketing Module
New productivity features include follow-ups and priorities.
At Oracle OpenWorld Day Two, Speed of Big Data Processing Plays Starring Role
Data has no value unless you mine it quickly and effectively.
Constant Contact Enhances Mobile Offerings through Integrations
Mobile apps give small businesses new ways to grow their email lists and engage with customers
Interactive Intelligence Launches Content Management Solution
New CMS designed to help contact centers and enterprises reduce costs, increase employee productivity, and improve customer service.
How Could Your Business Benefit from the Vending Machine Model?
Recurring revenue technology advances make it possible.
When Worlds Collide: Conflicting Federal and State Regulations on Customer Contact
Finding balance between compliance and customer satisfaction has been an increasing challenge for companies. Here are some suggestions to address consumer expectations and demands while complying with regulations.
Creating Brand Promoters
Expressing genuine interest in customers is key to extraordinary service.
Pint of View
Customer Retention Starts with Listening
Whatever your profession, hearing what your customers say is crucial.