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September 11, 2013

CRM Featured Articles Unveils Salesforce Files

The company renames Chatterbox and leverages its EntropySoft acquisition.

Clarabridge Secures $80 Million in New Funding

Resources to drive the next phase of the company's global expansion.

Parallel 6 Releases Captive Reach 3.0 Digital Marketing Solutions

The updates accommodate image recognition as a digital marketing solution for retailers.

OneSource Introduces iSell Business Contacts

New solution offers in-product email view and direct-dial downloads.

Paramore to Offer ClickTale In-Page Analytics

Enables digital agency to optimize Web sites for increased customer engagement and conversions.

UK Consumers Want Tailored Contact Center Services

Customers prefer different types and levels of technology involvement depending on the nature of interactions and their seriousness.

Magazine Features

Retailers' Next Biggest Threat

In a showrooming world, more foot traffic does not equal more business.


Is the ACD Dead Yet?

Faced with outdated technology, many contact centers are looking to update their systems. Here are some factors to take into consideration before you make your next upgrade.

How Financial Institutions Can Benefit from Predictive Analytics

Four ways to drive revenue and improve retention.

The Tipping Point

Looking Beyond Multichannel

Take a holistic approach to building customer relationships.