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September 04, 2013

CRM Featured Articles

Verint Debuts Voice of the Employee Solution

Verint bets that by engaging front-line employees, you'll also engage customers, create better care, improve satisfaction and loyalty, and realize higher profits.

Silverpop Launches Web Personalization for Marketers

SmartContent delivers the right message in real time to Web site visitors.

Campaigner Adds Features for High-Impact Email Marketing

The upgraded solution features new interfaces, segmentation, and workflow functionality.

Infor Delivers New Inforce Technology

New tools improve connectivity between ERP and CRM operations.

One-to-One Offers New Live Chat Solution

iService Chat will be part of the company's overall iService customer interaction solution.

Magazine Features

Luxury and Discount Retailers Seize Digital Marketing Momentum

With no one-size-fits-all solution, companies strive to stand out to core customers.


Paying Attention to the Service Experience

Meeting your customer's expectations means more than providing service. Here are some suggestions to foster better communication.

Vanity Metrics 2.0

Deriving actionable intelligence from big data.

Front Office

Retailers Can Combat Showrooming

As more people use smartphones, tablets, and e-commerce sites, showrooming will likely intensify.