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August 05, 2013

CRM Featured Articles

Datorama Secures $3 Million in Series A Round

The seed money will be used to expand its real-time marketing and data solutions.

1010data and Tableau Software Team to Combine Enhanced Visualization with Cloud-Based Big Data Analytics

New partnership gives customers new views of complex data sets.

Bulldog Announces New Infrastructure Packages

Offerings help businesses implement and optimize marketing initiatives.

Performance Management Could Use a Human Touch

Companies are investing a lot of money and energy into performance management solutions, but they may be forgetting about one of their most valuable assets: employees on the front line.

Magazine Features

The 2013 CRM Influential Leaders


What You Need to Know When Upgrading Customer Service to the Cloud

To meet the demand for fast and efficient service over multiple channels, brands need to invest in new applications. Here's why you should consider cloud-based solutions.

Beyond FAQs

The tangible benefits of online self-service.

Front Office

Don't Fall Into the Tactical Trap

Graduating from tactical thinking to strategic thinking requires changes in your organization's people, processes, and technologies.