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July 17, 2013

CRM Featured Articles

Jive Unveils Summer Cloud Release

More than 20 new features include gamification, business analytics, and integrations with Evernote, Chatter and Yammer.

LogMyCalls Adds to Call Tracking and Recording Suite

Whisper Message and Call Recording On/Off round out the newest product upgrades.

ReachMail Announces Google Analytics Integration

The addition lets ReachMail users to identify traffic to their Web sites. Introduces Ticket Collision Feature

Collaborative help desk software can now prevent duplication, inefficiency, and contradictory responses when assisting customers.

CallMiner Updates Eureka Product

New analytics platform offers real-time guidance for agents based on the current conversation.


Leveraging Every Transaction to Connect with Customers

Look at empowered customers as opportunities to build your brand.

Case Studies

Vivint Finds Service Success with RightTime

The home automation services company uses agent downtime to increase productivity.

Small Biz Buzz

Screaming for a Good, Fundamental Customer Experience

Sometimes the fun, shiny objects are just the cherry on top.