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July 03, 2013
CRM Featured Articles
Zoho Releases a Survey Tool
New Zoho Survey lets users create, send, monitor, and follow online and mobile surveys.
Instaply Launches Consumer-to-Business Texting Platform
The text messaging platform is strictly dedicated to consumer-to-business customer service.
StreamSend Introduces Automatic Automation Solution
Email marketing strategy promises to deliver better customer engagement.
Aspect Workforce Mobile Brings Workforce Management to Agents
Provides agents mobile access to schedules and other critical information in Aspect Workforce Management.
Service Objects Launches Phone Contact Service
Phone Append 2 lets marketers validate information against a database of 800 million contacts.
The Prospects and Limitations of Neuromarketing
Companies bring an emerging science to the art of marketing.
Five Essential Elements for Great Customer Service
Don't use technology as a stand-in for the human touch.
Making the Play with CRM
As with baseball, customer service is a waiting game.