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July 03, 2013

CRM Featured Articles

Zoho Releases a Survey Tool

New Zoho Survey lets users create, send, monitor, and follow online and mobile surveys.

Instaply Launches Consumer-to-Business Texting Platform

The text messaging platform is strictly dedicated to consumer-to-business customer service.

StreamSend Introduces Automatic Automation Solution

Email marketing strategy promises to deliver better customer engagement.

Aspect Workforce Mobile Brings Workforce Management to Agents

Provides agents mobile access to schedules and other critical information in Aspect Workforce Management.

Service Objects Launches Phone Contact Service

Phone Append 2 lets marketers validate information against a database of 800 million contacts.

Magazine Features

The Prospects and Limitations of Neuromarketing

Companies bring an emerging science to the art of marketing.


Five Essential Elements for Great Customer Service

Don't use technology as a stand-in for the human touch.

Reality Check

Making the Play with CRM

As with baseball, customer service is a waiting game.