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June 03, 2013

CRM Featured Articles

Conversocial Updates It Social Customer Service Platform

Enhancements include the Real Time Management Dashboard and Conversations Workflow.

NICE Releases Updates to Its WFO Solutions

New offerings let businesses incorporate collaboration and gamification into their operations. Launches Company Communities

Widens scope of Salesforce platform to drive enterprise mobility.

Optify Offers "Light but Dynamic" CRM Solution for SMBs

Software provider extends Optify Connect to small and mid-sized businesses.

Comm100 Upgrades Live Chat for Use on Mobile Devices

Redesigned windows and user interfaces cap the company's move to mobile.

Magazine Features

The Complex Challenge of Repairing Customer Trust

Social media provides businesses with intriguing opportunities to strengthen the bond with consumers. 


Improving Marketing and Sales Alignment

Don't let a shift in power catch you unprepared.

Front Office

Join the Conversation and Build Customer Trust

By joining customers' network of peers, organizations have an opportunity to improve customer trust.