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May 13, 2013

CRM Featured Articles

Intelliverse and Cincom Partner on Multichannel Contact Center Solution

Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.

InvisibleCRM Partners with SAP on Enhanced Integration and Interfaces

Through the new OEM agreement, the two companies will increase ease of use and interactions for people on the go using SAP CRM.

ExactTarget Expands Its Platform Tools

New programs and SDKs will accelerate digital marketing app development.

ResponseTek Releases a Mobile App

ResponseTek Mobile provides access to comprehensive dashboards, KPIs, and survey results.

InsideView Launches InsideView for Marketing

Cites growing demand to attribute marketing efforts to revenue performance.


Transform Your Big Data into Big Knowledge

Social networks provide challenges, but opportunities too.


The 360-Degree View Must Go Further

Competitive advantage requires a multidimensional view of customers.

The Tipping Point

Unlock Growth with Agile Selling

Valuable takeaways from leading-practice companies.