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May 01, 2013

CRM Featured Articles

NewVoiceMedia Launches ContactWorld for Sales and Marketing

The new solution integrates with to provide insight into sales activities.

Contact Solutions Launches Adaptive Solutions

Offering analyzes and acts on caller behavior during IVR interactions.

PossibleNOW Partners with Responsys on New Offering

MyPreferences technology will integrate with the Responsys platform to deliver Interact Preference, Responsys' new offering for unifying customer preferences across marketing channels.

SAS Looks to Answer Complex Data-Driven Questions

Overhauls Customer Intelligence suite, debuts enhanced visualization.

8x8 Upgrades Virtual Contact Center

New features in Version 7.1 include enhanced CRM integration, tighter security, new administrator controls, and a new agent interface.

Magazine Features

Predictive Analytics: The Futurists' Formula

Unlock customer insights that increase sales.


Intelligent Receivables Management Can Improve Customer Relationships

Look at collection interactions as an opportunity.

Front Office

CRM Comes to the Rescue

'How can we have growth like a modern dealership if we don't have the things that a modern dealership has?'