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April 29, 2013

CRM Featured Articles

Accenture Suggests Rewarding Customers to Increase Adoption of Mobile Payments

A new survey finds that adding financial-management tools and rewarding consumers could increase use of mobile phones as payment devices.

Comm100 Live Chat Upgraded with More Web Integration

The update features custom variables for more personalized chat interactions and new implementation codes.

Zurmo Adds Functionality to Its Open-Source CRM

Advanced reporting, workflow, marketing automation, and mobile access are added to version 1.5.

Demand Grows for Social B2B Data

Companies want to measure "ideal" customer profiles and lead behavior.

MicroStrategy Updates Its Analytics Offering

Version 9.3.1 delivers enhanced visual data discovery, advanced big data analytics, and mobile app upgrades.


Companies See Payoffs in New Approaches to Technical Support

Businesses are lowering costs and accelerating customer service levels with innovative solutions.


What's in a Domain Name?

Here's what you need to know about the new Internet landscape.

The Introduction of Matrix Commerce

Delivering a seamless buyer experience is more important than ever.