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April 22, 2013

CRM Featured Articles

Yellowfin Launches Android App for Mobile BI

The new app is based on the HTML5 platform.

Telligent Enhances Social Community Offerings

Telligent Community 7.5 with Telligent Analytics 4.0 provide companies with solutions for increasing customer satisfaction and brand loyalty.

Clarabridge Releases Clarabridge 6.0

New features include report distribution, insights analysis, and Hadoop support for big data.

UnboundID Thinks Customer Data Is a Two-Way Street

Launches Privacy Suite for customers, service providers.


Look to Customer Experience Data to Solve Business Problems

Less consumer effort results in higher satisfaction.


Brands Must Make Emotional Appeals

Companies should strive to be less rational with customers.

Reality Check

The Age of Collaboration

Why Mark Zuckerberg is not the father of social networking.