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March 27, 2013
CRM Featured Articles
Indosoft Enhances Its Visual IVR Builder for Q-Suite
The contact center solution for Asterisk includes significant enhancement to the Visual IVR Dialplan Builder.
BizHappy Releases Low-Cost Push Marketing
Mobile marketing app connects organizations to members and clients for one flat $99 per year fee.
UserVoice Announces Next Generation of Customer Engagement
New Touchpoint Toolkit extends large-scale interaction and analytics throughout the customer lifecycle.
Comm100 Enables Zero Downtime Upgrade for Its Chat Solution
The update means no interruption to customers' live chats during Comm100's service upgrades.
The Hidden Cost of Business as Usual
How much is the "sales hockey stick" costing you?
Privacy Options Matter to Customers
Companies need to offer alternatives or face the consequences.
NRF's Big Show: The Great Retail Convergence
Retailers need to crush silos now more than ever.