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March 27, 2013

CRM Featured Articles

Indosoft Enhances Its Visual IVR Builder for Q-Suite

The contact center solution for Asterisk includes significant enhancement to the Visual IVR Dialplan Builder.

BizHappy Releases Low-Cost Push Marketing

Mobile marketing app connects organizations to members and clients for one flat $99 per year fee.

UserVoice Announces Next Generation of Customer Engagement

New Touchpoint Toolkit extends large-scale interaction and analytics throughout the customer lifecycle.

Comm100 Enables Zero Downtime Upgrade for Its Chat Solution

The update means no interruption to customers' live chats during Comm100's service upgrades.


The Hidden Cost of Business as Usual

How much is the "sales hockey stick" costing you?


Privacy Options Matter to Customers

Companies need to offer alternatives or face the consequences.

NRF's Big Show: The Great Retail Convergence

Retailers need to crush silos now more than ever.