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March 18, 2013

CRM Featured Articles

Datix and Scribe Partner to Extend Value of Epicor ERP and CRM

The partnership will bridge the gap between Epicor and Microsoft Dynamics CRM and

Contact At Once! Granted Patent for Two-Way Communications in Online Ads

Technology enables presence-aware ads that incorporate interactive, real-time connections between online shoppers and advertisers.

Medallia and TripAdvisor Partner to Encourage More Online Guest Reviews

Guests are invited to share reviews on TripAdvisor during the survey process, and the hospitality companies are alerted to new reviews as they are posted.

Calabrio Adds Workforce Management Capabilities

Continued WFM enhancements tackle ease of use and accessibility for contact centers.

Avaya Boosts Security for Enterprise Mobile Collaboration

Session Border Controller for Enterprise secures communications for remote, mobile, and home-based workers in a BYOD world.


What's Next for the Contact Center?

Seven trends you can't ignore.


The Introduction of Matrix Commerce

Delivering a seamless buyer experience is more important than ever.

Customer Experience

Clamoring to Serve the Customer

A collision of silos calls for strong customer experience management