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March 06, 2013

CRM Featured Articles

Avaya Unveils New Customer Experience Management Tools

New solutions provide integrated Web, social media, text, and email customer interaction options.

New Social Media Platform For SMBs Launches promises to connect small businesses with local consumers.

Leads360 Launches Express Solution for SMBs

Solution helps prioritize leads and follow-up action.

VHT Receives Call-Back and Mobile Patents

The patented technology is currently featured in VHT's Conversation Bridge product.

Magazine Features

CRM Service Awards: Rising Stars


Measuring and Evaluating Your Social Media Effort

Know your audience, function, and business goal.

Reality Check

How Marketers Use Social CRM

Building leads and communities are the most popular trends.