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March 04, 2013

CRM Featured Articles

Pegasystems Enhances Its Customer Process Manager

The company adds collaboration, predictive features for customers and support agents.

Maritz and Badgeville Join Forces to Gamify Customer and Employee Loyalty

The two companies team up to drive engagement programs with virtual rewards, gamification, and full-service reward and fulfillment solutions.

Intradiem Turns Idle Time to Productive Time for Agents

Intradiem's Intraday Task Management technology enables the distribution of back-office work to frontline contact center agents.

TagMan Introduces Leap Platform

New product lets marketers track and analyze customers' multichannel journey.

Magazine Features

CRM Service Awards: Service Leaders


Essential Steps to Creating a Single View of Your Customer

Coordinate your data to gain a greater ROI.

Front Office

What Motivates Customer Service Decisions?

Fear is not a strategy.