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January 30, 2013

CRM Featured Articles

NICE Launches Cloud-Based WFO Suite

The cloud-based offering addresses growing market demand and customer need for flexibility

Twitter Rolls Out Transparency Site unleashes data about copyright notices, removal, and information requests.

Batchbook Integrates with Xero Accounting Software

Software integration marries marketing and financial data.

Genesys Acquires Utopy

The deal accelerates Genesys' workforce optimization solutions.


Incentivizing Channel Behavior

Ten behaviors to reward and encourage in 2013.


Getting Closer to Customers Tops Big Data Agenda

Companies lack the skills to manage the barrage of information.

Cracking the Social Media Code

Here's how to make an impact.