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December 10, 2012

CRM Featured Articles

Latin America's Contact Center Market Is Booming

Adoption of interactive voice response and agent performance optimization systems is increasing.

Alcatel-Lucent Updates OpenTouch SMB Solution

The latest version features a new interface and added video, mobile, unified communications, and social network integration.

Sage Releases Sage SalesLogix v8.0 CRM System

Sage SalesLogix v8.0 adds a role-based interface and mobile and cloud enhancements.

Infor Acquires Orbis Global

Move strengthens marketing resource management capabilities.

CMO Council: Marketers Eye Greater Investments in Digital and Email Advertising

Report includes assessments of market planning, budget allocation, and organizational development.

Magazine Features

Piecing Together Multichannel Support

Cross-channel support starts with connecting the right channels.


Essentials for Building a Consumer Mobile Service

When launching a service, don't neglect long-term plans.

Reality Check

Talking About Lead Generation

When it comes to making sales, technology is doing double duty.