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November 14, 2012

CRM Featured Articles

Telnames Rolls Out Mobile Site Building App

New app lets SMBs create mobile-friendly sites in minutes.

Zurmo Adds Reporting and Workflow to Roadmap

Announces enterprise-class CRM functionality will be available freely as part of Open Source CRM.

Skype Launches New Online Platform for SMBs

Skype in the workspace is designed to help businesses connect and grow.

Attensity Rolls Out Analytics Suite for Product Launches

The New Product Introduction solution lets marketers track online sentiment around new releases.

IntelliResponse Enhances Virtual Agent Mobile Offering

Latest mobile solution adds voice recognition, reduces customer effort, and increases answer accuracy.


Deriving Insight from Customer Intelligence

When it comes to satisfaction, don't underestimate the role of the contact center.


Companies Struggle to Manage Customer Analytics

A Forrester report highlights big data challenges companies face.

Customer Experience

The Evolution of Management

Why the challenges you face may not be your fault.