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November 07, 2012

CRM Featured Articles

Clarabridge Launches Clarabridge 5.5

Clarabridge 5.5 provides intelligent customer response and engagement in real time.

Utopy Debuts Contact Center WFO Suite Driven by Interaction Analytics

Analytics powered WFO applications arm contact centers with interaction intelligence.

Zeacom Releases New Version of Zeacom Communications Center

ZCC 6.2 includes tighter integration with Microsoft Lync.

SapientNitro Launches Cloud-Based Digital Customer Engagement Platforms

Sapient EngagedNow delivers multichannel customer experiences through a unified platform.

Social Adds to CRM's Appeal

Nucleus Research's Value Matrix highlights new functionality and integration capabilities.

Magazine Features

Connecting Retail and E-tail

More retailers are combining CRM data, social media, and personalization to improve the customer experience.


Staying on Top of Customer Satisfaction

Watch these top key performance indicators to keep glitches from hurting your business.

Reality Check

Future Shock? Or Not?

Is frustrating customer service inevitable?