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November 05, 2012
CRM Featured Articles
Contact Centers Are a Growing Industry
A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market.
TabSite Adds Buffer App to Reach Broader Social Media Audience with More Control
Social media tools providers collaborate to deliver advanced social engagement features.
Medallia Adds Sentiment Analysis to Text Analytics Platform
The solution fully unifies structured survey data and unstructured text.
VoloMetrix Releases Sales Module Application
Helps enterprises analyze internal resources, performance, and customer impact.
MicroStrategy Rolls Out MicroStrategy Cloud Express
SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.
Transforming Social Media Data into Predictive Analytics
More organizations are leveraging psychographic data to forecast positive—and negative—results.
Keep the Spark Alive in Your Business Relationships
Purchase behavior insights are key to customer retention.
Why Contact Centers Don't Adopt Performance Management
Despite excuses, catching up with other enterprises is only a matter of time.