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November 05, 2012

CRM Featured Articles

Contact Centers Are a Growing Industry

A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market.

TabSite Adds Buffer App to Reach Broader Social Media Audience with More Control

Social media tools providers collaborate to deliver advanced social engagement features.

Medallia Adds Sentiment Analysis to Text Analytics Platform

The solution fully unifies structured survey data and unstructured text.

VoloMetrix Releases Sales Module Application

Helps enterprises analyze internal resources, performance, and customer impact.

MicroStrategy Rolls Out MicroStrategy Cloud Express

SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.

Magazine Features

Transforming Social Media Data into Predictive Analytics

More organizations are leveraging psychographic data to forecast positive—and negative—results.


Keep the Spark Alive in Your Business Relationships

Purchase behavior insights are key to customer retention.

Scouting Report

Why Contact Centers Don't Adopt Performance Management

Despite excuses, catching up with other enterprises is only a matter of time.