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August 08, 2012
CRM Featured Articles
Knowlagent and NexxPhase Partner to Improve Agent Productivity
The relationship expands NexxPhase's contact center services and broadens Knowlagent's market reach.
Interactive Intelligence Enhances Business Process Automation Software
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
MutualMind, LexisNexis Team on Social Media Intelligence for Law Firms
Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.
Freshdesk Launches FreshMobile
The HTML5 mobile app enables any size business to respond to customer feedback on any mobile device.
The 2012 CRM Influential Leaders
Using Twitter as a Strategic Weapon
Great ideas are only a tweet away.
The Guiding Assumption
What do you really think about your customers?