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August 08, 2012

CRM Featured Articles

Knowlagent and NexxPhase Partner to Improve Agent Productivity

The relationship expands NexxPhase's contact center services and broadens Knowlagent's market reach.

Interactive Intelligence Enhances Business Process Automation Software

The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.

MutualMind, LexisNexis Team on Social Media Intelligence for Law Firms

Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.

Freshdesk Launches FreshMobile

The HTML5 mobile app enables any size business to respond to customer feedback on any mobile device.

Magazine Features

The 2012 CRM Influential Leaders


Using Twitter as a Strategic Weapon

Great ideas are only a tweet away.

Customer Experience

The Guiding Assumption

What do you really think about your customers?