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July 02, 2012
CRM Featured Articles
Attensity Launches Social Media Tool
Attensity Pipeline powers real-time social media analytics and engagement.
Verint Offers Vovici Offline Surveys for iOS Mobile Devices
New capabilities are part of the company's voice of the customer analytics portfolio.
Avaya Enhances Customer Experience Interaction Management Portfolio
Avaya delivers new and expanded applications for mobile, video, and social media interaction.
Act-On Software Rolls Out Online and Social Media Tracking Tool
New product helps SMBs compare themselves to competitors
Neolane Unveils New Mobile App Channel
Features include personalized push notification capabilities
Listening to the Voice of the Customer
As companies adopt voice of the customer solutions, customers expect them to act on their feedback.
What's Driving Your Customers?
A three-step plan for meeting and identifying customers' needs.
CRM Moves to an Outside-In Approach