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July 02, 2012

CRM Featured Articles

Attensity Launches Social Media Tool

Attensity Pipeline powers real-time social media analytics and engagement.

Verint Offers Vovici Offline Surveys for iOS Mobile Devices

New capabilities are part of the company's voice of the customer analytics portfolio.

Avaya Enhances Customer Experience Interaction Management Portfolio

Avaya delivers new and expanded applications for mobile, video, and social media interaction.

Act-On Software Rolls Out Online and Social Media Tracking Tool

New product helps SMBs compare themselves to competitors

Neolane Unveils New Mobile App Channel

Features include personalized push notification capabilities

Magazine Features

Listening to the Voice of the Customer

As companies adopt voice of the customer solutions, customers expect them to act on their feedback.


What's Driving Your Customers?

A three-step plan for meeting and identifying customers' needs.

Front Office

CRM Moves to an Outside-In Approach