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June 27, 2012
CRM Featured Articles
Empirix Launches Automated Regression Testing as a Service
The offering eliminates project uncertainty with end-to-end validation of contact center performance and customer experience.
Companies Are All Over Social Media
U.S. companies are outpacing their European counterparts in social media presence.
ScaleXtreme to Launch Cloud-Based Big Data Systems Management Features
Offering will include peer-based analyses, shared security threat alerts, and more
Contact Solutions Offers Continuous Improvement Guarantee
The company guarantees improved customer experience, reduction in calls to contact center agents.
Connecting Customer Acquisition with Mobile Engagement
Hear your customers in stereo.
Customer Relationships and Extreme Trust
Why companies need to step up their game.
Web Chat and Speech Analytics Are Set to Surge
More contact centers will deploy technologies in 2012.