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June 27, 2012

CRM Featured Articles

Empirix Launches Automated Regression Testing as a Service

The offering eliminates project uncertainty with end-to-end validation of contact center performance and customer experience.

Companies Are All Over Social Media

U.S. companies are outpacing their European counterparts in social media presence.

ScaleXtreme to Launch Cloud-Based Big Data Systems Management Features

Offering will include peer-based analyses, shared security threat alerts, and more

Contact Solutions Offers Continuous Improvement Guarantee

The company guarantees improved customer experience, reduction in calls to contact center agents.

Viewpoints

Connecting Customer Acquisition with Mobile Engagement

Hear your customers in stereo.

Insight

Customer Relationships and Extreme Trust

Why companies need to step up their game.

Web Chat and Speech Analytics Are Set to Surge

More contact centers will deploy technologies in 2012.